How we work & FAQs
The answers, before you have to ask.
A new kitchen is a considered decision, and most people have the same questions before they commit. Here's how a Turnwell project runs from first appointment to finished kitchen — and honest answers to what clients ask most.
Step by step
From first appointment to finished kitchen.
01
Free in-home design appointment
It starts at your kitchen, not in a car park. One of our designers comes to you, measures up, and talks through how you actually cook and live — the frustrations with the room now, the look you're drawn to, and a realistic budget. No charge, no obligation.
02
CAD layouts & showroom visit
Your designer turns the survey into proper CAD layouts, planned to 0.1mm so what's drawn is exactly what's made. Come into the Chichester showroom to see the door styles, colours and worktops in the flesh, and refine the design until the plan and the itemised quote are right.
03
Hand-made to order & fitted by our team
Once you're happy, your kitchen is hand-made to your exact specification in your chosen cabinet tier, then installed by our own in-house fitting team — not subcontractors. Every installation is backed by a one-year workmanship warranty.
Common questions
Frequently asked.
Do you design, supply and fit — or just sell the kitchen?
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We do all three. It starts with a free in-home design appointment, your kitchen is then hand-made to order in your chosen cabinet tier, and it's installed by our own in-house fitting teams — not subcontractors. You deal with one firm from the first measure to the final handover, and every installation is backed by a one-year workmanship warranty.
What's the difference between your three cabinet tiers?
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Classic is our dependable entry tier — 18mm Egger chipboard carcasses on Blum soft-close hinges and runners. Modern Premium Lite steps up the drawer engineering with Blum Legrabox systems. Premium is the best we make: 19mm oak-veneered MDF carcasses, solid-oak dovetail-jointed drawer boxes and a lacquered finish, built to be handed on. Your designer will help you pick the tier that suits how you use the kitchen and your budget.
What's the difference between shaker and in-frame?
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A shaker door sits on the front of the cabinet, giving that clean, timeless five-piece look — we make seventeen shaker styles with 40+ frontal and 25+ carcass colours. An in-frame kitchen sets each door and drawer within a solid frame, the most traditional look of all and the hallmark of proper cabinet-making. We offer ten in-frame configurations in Classic or Beaded frame variants, in natural timber or painted.
Is the in-home design appointment really free?
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Yes — the design appointment is free and comes with no obligation. One of our designers comes to your home, measures the room and talks through how you cook and live, then turns that into CAD layouts. You only commit once you've seen the design and a clear, itemised quote and you're happy with both.
Where are your showrooms and can I visit?
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Our main showroom is at 3 Ambassador House, Crane Street, Chichester PO19 1LL, and we have further showrooms in Romsey, Petersfield and Whiteley. The Chichester showroom is open Monday to Friday 9:30am–5:00pm, Saturday by appointment, closed Sunday. Come and handle the door styles, compare colours and see worktops and appliances set into full kitchen displays.
Who actually fits the kitchen?
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Our own in-house installation teams, led by our Operations & Installation Manager Ross Lobacz — not a rotating crew of subcontractors. Deliveries and fitters are coordinated so the job runs cleanly and to schedule, and every installation carries a one-year workmanship warranty. Clients regularly single out the quality of the fit and craftsmanship in their reviews.
How accurate is the design — will it fit?
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Very. Your kitchen is planned in CAD and manufactured to 0.1mm CNC precision, so what you sign off is exactly what's made. That precision, combined with a proper in-home survey, is why our designers can plan things like peninsulas, islands and awkward corners with confidence — clients often mention we solved a layout that other companies couldn't.
Which appliance and worktop brands do you work with?
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For appliances we work with Neff, Siemens, Bosch, Bora, Miele, Fisher & Paykel, Fulgor Milano and Caple. For worktops we supply Neolith, Silestone, Dekton, Laminam, Cosy Stone and Infinity. For sinks and taps, Quooker, Shaws of Darwen, the 1810 Company and Caple; and for handles, Crofts & Assinder, Barchester, Langham, Bidbury & Co, Montreal and Harrington. It's all specified together so the finishes work as one.
Which areas do you cover?
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We're based in Chichester and design, hand-make and fit kitchens across West Sussex and Hampshire — Chichester, Hunston, Bosham, Emsworth, Midhurst, Petersfield, and towards Romsey, Wickham, Lockerley, Marchwood and Southampton, with showrooms placed across the region. Recent projects include kitchens in Hunston, Wickham, Lockerley and Marchwood. If you're just outside that, ask anyway and we'll let you know.
Question not answered here?
Just ask — there's no such thing as a daft kitchen question, and we'd rather talk it through properly before anyone commits to anything.